Pybop: Exceptional Web Content for Exceptional Businesses » best customer experience http://www.shellybowen.com Web content company, Web content strategy, Web content writing services from Shelly Bowen and the Pybop Team. Wed, 28 Jul 2010 23:03:45 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 You’re Awesomer: Leaving Customers with an Awesome Feeling http://www.shellybowen.com/2009/12/user-experience-exit/ http://www.shellybowen.com/2009/12/user-experience-exit/#comments Tue, 22 Dec 2009 23:53:58 +0000 Shelly Bowen http://shellybowen.com/?p=1105 So I’m spending some time with my invoicing system — not my most favorite thing to do, though I do appreciate the simplicity of FreshBooks — and I get stuck. I’m not sure if it’s a user experience problem or a me problem.

I contact customer service via an online form. ... continue reading You’re Awesomer: Leaving Customers with an Awesome Feeling]]> http://www.shellybowen.com/2009/12/user-experience-exit/feed/ 3 Four Social Media Lessons from a Grassroots Guy http://www.shellybowen.com/2009/07/social-media-grassroots-tips/ http://www.shellybowen.com/2009/07/social-media-grassroots-tips/#comments Fri, 24 Jul 2009 18:19:44 +0000 Shelly Bowen http://shellybowen.com/?p=823 Two people with clipboards are flanking the grocery store exit. I steel myself to avoid eye contact. One takes a half step toward me. “Do you believe in ….?”

Grr, shake, turning away. Wait: “What did you say?”

He repeats. It’s ... continue reading Four Social Media Lessons from a Grassroots Guy]]> http://www.shellybowen.com/2009/07/social-media-grassroots-tips/feed/ 0 Custom Greeting Card User Experience Exposed! http://www.shellybowen.com/2008/12/custom-greeting-card-user-experience-exposed/ http://www.shellybowen.com/2008/12/custom-greeting-card-user-experience-exposed/#comments Wed, 10 Dec 2008 16:24:07 +0000 Shelly Bowen http://shellybowen.wordpress.com/?p=335 I had one thing in mind: get custom holiday cards printed pronto to send out to business clients. I didn’t want the printer’s logo on the back, so I skipped the consumer printers, like Kodak Gallery (though they may have that option; I didn’t check). I compared two online printers ... continue reading Custom Greeting Card User Experience Exposed!]]> http://www.shellybowen.com/2008/12/custom-greeting-card-user-experience-exposed/feed/ 0 How to Earn the Trust of Your Customers Online http://www.shellybowen.com/2008/10/how-to-earn-the-trust-of-your-customers-online/ http://www.shellybowen.com/2008/10/how-to-earn-the-trust-of-your-customers-online/#comments Mon, 27 Oct 2008 19:56:44 +0000 Shelly Bowen http://shellybowen.wordpress.com/?p=231 Advertising is not evil, right? Internet advertising is just one way for companies to communicate with potential buyers. And we as consumers appreciate those ads that let us know about a cool product or service we might want.

Hey cool, a new organic coffee shop in my neighborhood! An upcoming open ... continue reading How to Earn the Trust of Your Customers Online]]> http://www.shellybowen.com/2008/10/how-to-earn-the-trust-of-your-customers-online/feed/ 0 Does Your Marketing Copy Tell a Good Story? http://www.shellybowen.com/2008/10/does-your-marketing-copy-tell-a-good-story/ http://www.shellybowen.com/2008/10/does-your-marketing-copy-tell-a-good-story/#comments Fri, 17 Oct 2008 15:56:52 +0000 Shelly Bowen http://shellybowen.wordpress.com/?p=224 “I’m a hunter,” Michael Grecco, the portrait photographer, said last night in a Little Italy photography studio. Every day he’s on the prowl to find his next story. He’s not a photojournalist anymore, but his work is still about the five Ws: who, what, when, where, why. Sure, this is ... continue reading Does Your Marketing Copy Tell a Good Story?]]> http://www.shellybowen.com/2008/10/does-your-marketing-copy-tell-a-good-story/feed/ 1